In this dynamic session, Hajime Tokuda explores how guest-centric innovation is revolutionizing the hospitality industry. He shares insights on creating exceptional guest experiences through tailored services and cutting-edge technologies. Attendees will learn practical strategies to enhance engagement, foster loyalty, and differentiate their offerings in a competitive market.
Okada Manila’s Green Transformation Under Hajime Tokuda
Under Hajime Tokuda’s leadership, Okada Manila has committed to sustainability through its Okada Green Heart program. This initiative integrates eco-friendly practices across operations, focusing on waste reduction, energy efficiency, and water conservation. The resort has adopted digital guest registration, replaced plastic with sustainable materials, and implemented smart systems to optimize resource use.
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